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Pandemic decision-making is difficult and exhausting – here’s the psychology that explains why

April 21, 2022 Elizabeth Tricomi and Leslie Amaden, The Conversation
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You want to sit down for an indoor dinner with friends. A couple of years ago, this was a simple enough activity that required minimal planning. However, that is not the case in today’s world. Many people now face a stream of further considerations about benefits and risks.

Will I enjoy the experience? What are the potential downsides? Am I comfortable with the restaurant’s pandemic-related policies? What’s the ventilation like? Is it very busy there at this time of day? Am I planning to see lots of people, or people with compromised immune systems, in the near future?

This is exhausting! As scientists at the Learning and Decision-Making Lab at Rutgers University-Newark, we’ve noticed how many decision-making processes are affected by the pandemic. The accumulation of choices people are making throughout the day leads to what psychologists call decision fatigue – you can end up feeling overwhelmed and make bad decisions. The current pandemic can make this situation more pronounced, as even the choices and activities that should be the most simple can now feel tinged with risk and uncertainty.

Risk involves known probabilities – for example, the likelihood of losing a certain hand in poker. But uncertainty is an unknown probability – you can never really know the exact chance of catching COVID-19 by engaging in certain activities. Human beings tend to be both risk-averse and uncertainty-averse, meaning that you likely avoid both when you can. And when you can’t – as during a confusing phase of a pandemic – it can be draining to try to decide what to do.

Rules are easy, decisions are hard

Before the COVID-19 pandemic, most people didn’t think through some basic decisions in the same way they might now. In fact, even early in the pandemic you didn’t really need to. There were rules to follow whether you liked them or not. Capacity was limited, hours were restricted, or shops were closed. People were strongly urged to opt out of activities they’d normally engage in.

This is evident in data we collected from university students in fall 2020 and spring 2021. One question we asked was, “What has been the hardest part of the pandemic for you?” Responses included “Not being able to see my friends and family,” “Having to take classes online,” “Being forced to stay home” and many other similar frustrations.

Many of our survey respondents were either not able to do things they wanted to do or were forced to do things they didn’t want to do. In either case, the guidelines were clear-cut and the decisions were less of a struggle.

As restrictions ease and people think about “living with” the coronavirus, the current phase of the pandemic brings with it a new need to make cost-benefit calculations.

It’s important to remember that not everyone has experienced these kinds of decisions in the same way. Throughout the course of the pandemic there have been people who did not have the luxury of choice and needed to go to work regardless of the risk. There have also been those who have taken risks all along. On the other end of the spectrum, some people continue to stay isolated and avoid almost every situation with the potential for contracting COVID-19.

Those who experience the most decision fatigue are those who are in the middle – they want to avoid COVID-19 but also want to get back to the activities they enjoyed before the pandemic.

Shortcuts can short-circuit decision-making

Psychologist Daniel Kahneman wrote in his book “Thinking, Fast and Slow” that “when faced with a difficult question, we often answer an easier one instead.”

Making decisions about risk and uncertainty is hard. For instance, trying to think through the probability of catching a potentially deadly virus while going to an indoor movie theater is difficult. So people tend to think in terms of binaries – “this is safe” or “this is unsafe” – because it’s easier.

The problem is that answering easier questions instead of trickier ones leaves you vulnerable to cognitive biases, or errors in thought that affect your decision-making.

One of the most prevalent of these biases is the availability heuristic. That’s what psychologists call the tendency to judge the likelihood of an event based on how easily it comes to mind. How much a certain event is covered in the media, or whether you’ve seen instances of it recently in your life, can sway your estimate. For example, if you’ve seen stories of a plane crash in the news recently, you may believe the probability of being in a plane crash to be higher than it actually is.

Elizabeth Tricomi is an associate professor of psychology at Rutgers University at Newark. Wesley Ameden is a PhD student in psychology at Rutgers University at Newark.

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