Community Board 11 mines city’s 311 data to address concerns
When you call 311 to complain about a broken street light, a pothole or a noisy neighbor, your complaint is logged and categorized. That way, the city is able to keep track of the data and determine the most prevalent concerns.
But the information on how many residents want a pothole fixed or are unhappy with that bar down the street isn’t only for the city’s use, according to Marnee Elias-Pavia, district manager of Community Board 11.
Elias-Pavia, whose board covers Bensonhurst and Bath Beach, said the data collected by 311 operators is available for anyone to see on the city’s www.nyc.gov website. “The data is publicly available,” she told community board members at their monthly meeting on May 8.