What’s News, Breaking: Thursday, April 25, 2024
NEW AIRLINE RULES ON PASSENGER REFUNDS
CODIFY MEANING OF ‘SIGNIFICANT DELAY’
NATIONWIDE — AIRLINES SOON MUST COMPLY with a set of finalized new rules, to be implemented over the next two years, that require them to automatically issue cash refunds for things like delayed flights and to more clearly disclose fees for baggage or canceling a reservation. The Transportation Department said airlines will be required to provide automatic cash refunds within a few days for canceled flights and “significant” delays. The administration now defines “a significant delay as lasting at least three hours for domestic flights and six hours for international ones, thus removing the airline industry’ wiggle room” on defining delay lengths. The rule will also apply to refunds of checked-bag fees if the bag isn’t delivered within 12 hours for domestic flights or 15 to 30 hours for international flights.
Refunds of fees for amenities like seat selection or an internet connection are also covered if the airline fails to provide the service.