What’s News, Breaking: Friday, March 24, 2023
NEW ‘CODE FOR AMERICA’ HELPS WIC APPLICANTS OVERCOME PROGRAM ROADBLOCKS
STATEWIDE — A new client feedback initiative aims to improve understanding of the challenges New Yorkers face enrolling in the Supplemental Nutrition Program for Women, Infants, and Children, also known as WIC, Governor Kathy Hochul announced on Friday, March 24. Initially, Code for America will help implement a live online chat function to replace the Department of Health’s automated chat bot that appears on the agency’s WIC page; and callers will be connected to a WIC staffer for live interaction, considered a more effective way to guide applicants through the process and enrollees with using their benefits and providing an invaluable source of feedback.
During the project’s second phase, the Department of Health will work with Code for America to implement improvements based on the gathered feedback, in turn helping the agency determine what is preventing eligible families from participating and taking full advantage of the program, and then using that information to improve delivery of WIC services.