Guest Op-Ed: Building a better 3-1-1 system
BY CITY COMPTROLLER JOHN C. LIU
How many times have you tried to cram garbage into an overflowing city trash can? How often have you had to side-step litter in a subway or park? And let’s be honest, do you ever even expect a public bathroom to be clean?
In any of these situations, wouldn’t it be nice to fire off a quick complaint on your smartphone directly to the people in charge of fixing the problem?