Etiquette Boss: Lend them your ears
THE ART OF LISTENING: A young man I know had an interview at an elite store in Manhattan. He was asked how he would speak to a ‘difficult’ customer. His reply ended the interview and got him the job immediately.
He responded, “There are no difficult customers. Most people simply want to be heard.” Though young, he had realized that most difficult situations evaporate in the presence of a good listener. Here are some communication tips that would benefit any age or profession.
•Know that most human beings just want to be heard, so listen more than you speak.