OPINION: This new app will allow you to use 311 better
How many times have you tried to cram garbage into an overflowing City trash can? How often have you had to side-step litter in a subway or park? And let’s be honest, do you ever even expect a public bathroom to be clean?
In any of these situations, wouldn’t it be nice to fire off a quick complaint on your smartphone directly to the people in charge of fixing the problem?
Together with the tech startup PublicStuff, we’ve made it possible with our new NYC 311+ app. This “socially connected” app not only allows New Yorkers to report non-emergency requests to the City’s 311 system, it also allows residents to write reviews evaluating the condition of government services.
This means New Yorkers can add their voice to the City’s policy-making process by completing brief surveys about the condition of subway platforms, playgrounds, and libraries in their neighborhoods.